Important: WiseYields provides informational tools only and is not regulated by the Financial Conduct Authority (FCA). We do not provide financial advice or regulated services.
Our Commitment
We strive to provide accurate, helpful financial information and tools. However, if you have a complaint about our service, we want to resolve it quickly and fairly.
How to Make a Complaint
If you're unhappy with any aspect of our service, please contact us:
- Email: complaints@wiseyields.co.uk
- Post: WiseYields, Complaints Department, [Your Address], United Kingdom
- Response Time: We aim to respond within 5 business days
What to Include
To help us resolve your complaint quickly, please provide:
- Your name and contact details
- Details of your complaint (what happened, when, and which calculator or page was involved)
- Any supporting evidence (screenshots, emails, etc.)
- What outcome you're looking for
Our Process
- Acknowledgment: We'll acknowledge your complaint within 2 business days
- Investigation: We'll investigate your complaint thoroughly
- Response: We'll provide a final response within 5 business days (or explain any delays)
- Resolution: If we've made an error, we'll correct it and explain what we've done
Escalation
If you're not satisfied with our response, you may be able to refer your complaint to the Financial Ombudsman Service (FOS). However, please note that as we are not FCA-regulated, the FOS may not have jurisdiction over our services.
For general data protection concerns, you can contact the Information Commissioner's Office (ICO) atico.org.uk
Record Keeping
We maintain records of all complaints for 3 years to help us improve our services and identify any recurring issues.
